Analytics helps you track and compare current and historical driver performance. This guide gives an overview of the reports available in OptimoRoute.
| Who can use this feature | |
| Available in Pro and Custom plans | |
| All users | |
| All regions | |
What is analytics?
Analytics helps you understand how your drivers, routes, and orders are performing. You can use current and historical data to compare planned routes with actual results, track trends, and find areas to improve.
Reports include metrics such as:
- Order status
- Arrival accuracy
- Planned vs. actual routes
- Time worked
- Distance traveled
- Customer feedback
You can filter data by time period or driver to review performance in more detail. Charts update in real time, making it easier to spot patterns, delays, and opportunities to improve planning or reduce costs.
For example, if drivers regularly finish routes early, you may be able to adjust order durations and fit more orders into future routes.
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To access the analytics dashboard, make sure you have a Pro or Custom plan. To learn more, contact support. |
Data collection
Analytics data is collected and updated in real time while routes are live. Data about order completion status, actual durations on site, and other important metrics can only be collected when your drivers are using the OptimoRoute Driver app while completing their routes.
Reports
The analytics dashboard includes several reports that show driver, route, and order performance from different angles.
Dashboard
The dashboard gives you a quick overview of key metrics for the selected time period, including:
- Order status
- Arrival accuracy
- Order type
Planned vs. Actual
The Planned vs. Actual report compares each driver's planned route with what happened in real time, order by order. Use this report to see where a driver fell behind or finished ahead of schedule.
Learn more about how to customize and export this report.
Order Status
Open the Order status report by selecting "Details" next to "Order Status" on the dashboard, or select "Order Status" from the left menu.
The report breaks down order statuses for the selected time period. You can view the data by driver or date.
Rescheduled orders
Open the Rescheduled orders report by selecting "Details" next to "Rescheduled orders" on the dashboard, or select "Rescheduled orders" from the left menu.
The report includes:
- "Completed orders" — Orders completed during the selected time period.
- "Not completed orders" — Orders marked failed, rejected, or canceled during the selected time period.
- "Rescheduled orders" — Orders that were rescheduled during the selected time period.
- "Pending orders" — Orders with a status of scheduled, on route, or servicing.
Learn more about order rescheduling.
Arrival Accuracy
See how many orders arrived on time compared with how many were delayed.
Order Type
See which order types were scheduled during the selected time period.
Time Worked
Compare the hours drivers actually worked with the planned time for the selected period.
Learn more about the Time Worked report.
Distance Traveled
Compare the distance drivers actually traveled with the planned distance for the selected period.
Learn more about the Distance Traveled report.
Customer Feedback
See results from your customer feedback surveys, including:
- NPS score
- Response rate
- Ratings
- Comments
Learn more about configuring customer feedback surveys.
Plan History
Plan history gives you an overview of live routes from previous dates. You can review each driver's route and performance on the map, including route breadcrumbs and proof of delivery.
Filters
Filter analytics data by date or driver.
You can:
- Select a day, week, or month.
- View data for specific drivers.
- View data for all drivers at once.