The OptimoRoute Driver app gives you everything you need to complete your daily routes, including order information, route map, and navigation in one place. In this article, we will go over the basics on how to get started using the driver app.
| Who can use this feature | |
| All plans | |
| All users | |
| All regions | |
What is the OptimoRoute Driver app?
The OptimoRoute Driver app is an extension of the OptimoRoute web app where dispatchers create optimized routes and plan driver schedules for delivery and field service. When drivers are using the OptimoRoute driver app, their dispatchers can send and update their planned schedules and routes directly. Drivers will be able to see addresses, stop numbers, order information, and even start navigation in one place.
The driver app also has digital proof of delivery capabilities, allows dispatchers to track drivers in the field and also collects driver performance analytics As you work through orders, the dispatching office stays updated on driver progress, while drivers have all the information they need to successfully complete their day.
Everything you need to do the route in one place:
- Supports both phones and tablets and uses minimal data
- Driving directions in Apple Maps, Google Maps, Waze, Here, Garmin, and more
- Works even when there’s no cellular signal or Wi-Fi and status updates are sent when back in cellular range
- See the whole route on the map or focus on the next thing to do
- Keeps the dispatch updated on driver progress
- New or changed orders are downloaded automatically
- Seamless switching from navigation to order details
- Proof of delivery: capture digital signatures, photos & notes
Downloading the app
Once your dispatcher has activated your driver app in OptimoRoute, you’ll get an email with instructions on how to install the OptimoRoute Driver App on your mobile device.
When you receive your email, you'll be prompted to either download the app or input an activation key.
If you don't have the app downloaded yet, follow these steps to get your app up and running:
- Download the OptimoRoute Driver App for iOs or Android
- When you open the downloaded app the welcome screen will appear where you will need to enter an activation key. This should also be in your email. If you have already received the activation key, click on the green "I have an activation key"button.
- Enter the 12-digit number, and click on "Activate"
In order for the app to work properly and accurately, there will be some permissions you need to accept. This will ensure that GPS tracking consistently works in the background – to maximize the app’s usefulness for both drivers and dispatchers.
The orders list
When the driver app is activated on your phone, the first screen you will see is the orders screen or "to do" list.
To service orders or start navigation, you must switch to "ON DUTY". The on/off duty switch is located at the top right of the screen.
The first order is under the "ON THE WAY" section. The remaining orders are listed in sequential order under "SCHEDULE."
Starting navigation
Using the OptimoRoute Driver app will let you connect your routes to your mobile navigation services like Google Maps and Waze.
To begin navigation:
- Select the order at the top of the list. This opens up the order details.
- Click "Start Navigation"
Choosing "Start Navigation" opens up the default navigation app for your device, giving you turn by turn directions to the order.
At any point you can return to the order details:
- iOS – either press the back arrow (←) on the top left of your screen, or double click the home button and pick the OptimoRoute Driver app.
- Android – either press the back button, or select the Overview button and choose the OptimoRoute™ Driver app.
Starting and ending service
Once you have arrived at your location, you can start the service. Starting the service explicitly starts a duration counter so that you can clock how long a particular job took.
To start and end service:
- Click "Start Service" (1) to record the real start time of the order, as well as the real duration of the job
- Once the order is finished, click "Done" (2)
- The choose "Completed" (4) or if you are unable to complete an order, select "Failed" (3).
- Fill out any proof of delivery information required
- Then slide to complete
Using the route map
To see your entire route on a map, select the "Map" option at the bottom of your screen.
On this screen you can see your stops, with the stop number inside of each pin.
At the bottom of the screen is the basic information for the highlighted order. You can swipe left or right to view other order summaries and their location on the map.