The order status shows where an order is in the delivery or service process. This article explains what each status means and where to find it in OptimoRoute.
What is the order status?
An order status shows the current stage of an order, from planning through completion. It helps dispatchers see whether an order is unscheduled, scheduled, on route, being serviced, completed, failed, rejected, or canceled.
The status can change when:
- A driver takes action in the OptimoRoute Driver app.
- A dispatcher updates the status in the web app.
- An external system updates the status through the API.
- OptimoRoute detects an action through geofencing.
Below are the definitions of the order statuses.
| Status | Defintion |
| Unscheduled | The order does not have a route assigned. |
| Scheduled | The order has a route assigned. |
| On Route | The assigned driver is on the way to this order. |
| Servicing | The assigned driver is currently working on this order. |
| Completed | The order has been successfully fulfilled. |
| Failed | The order was not able to be completed for some reason. |
| Rejected | The order was not done because the driver rejected it. |
| Canceled | The order was not done because the dispatcher canceled it. |
Learn more about how order statuses are updated here.
Viewing order status
You can view an order’s current status in "Plan & Optimize" and "Live" dashboard.
The status shows the order’s current stage, such as Scheduled, On Route, Servicing, Completed, Failed, Rejected, or Canceled.
Unscheduled and Scheduled are based on whether the order is assigned to a route or not.
Plan and Optimize
To view order status in Plan & Optimize:
- Open "Plan & Optimize"
- Find the orders table
- Show the "Status" column if it is hidden
The "Status" column shows the latest available status for each order.
Live dashboard
After routes are sent and the plan is live, you can view order status in two places.
- In the table, under the "Status" column
- In the map, based on the look of the pin
- A completed order will appear white with a color border
- A rejected, failed, or canceled order will appear with stripes over the pin color
Order status reports and analytics
You can review order status data in "Analytics". Use these reports to see current status totals, detailed status records, planned versus actual results, and past plan activity.
Order status data is available in:
- Overview dashboard
- Order status detail report
- Planned vs. actual
- Plan history
Dashboard
The overview dashboard shows a summary of order statuses for the selected time period.
Use it to quickly compare the number of orders in each status.
Order Status Detail Report
Open the report in either of these ways:
- Click "Details" from the Dashboard.
- Select "Order Status" from the left menu.
The report provides a detailed breakdown of order statuses for the selected time period. You can group the results by driver (employee) or date.
Planned vs. Actual
The "Planned vs. Actual" report compares planned routes with what happened in the field during the selected time period.
Apart from the order statuses for each order, it can also include:
- Planned arrival and service times
- Actual service start and end times
- Other planned and actual route data
Learn more about how to customize this report here.
Plan History
"Plan History" shows a saved snapshot of the live plan for a selected date.
Use it to review the plan and order activity as it appeared for that date. The view may include order statuses and other live planning details.