The order status field tells you where the order is in the delivery or service process. In this article, we will explain what the order status means and where to view it in OptimoRoute.
Defining order status
When drivers are using the app, they will be able to set the status of an order. Dispatchers can also make changes to the order status from the web app. Below are the definitions of the order statuses.
| Status | Defintion |
| Unscheduled | The order does not have a route assigned. |
| Scheduled | The order has a route assigned. |
| On Route | The assigned driver is on the way to this order. |
| Servicing | The assigned driver is currently working on this order. |
| Completed | The order has been successfully fulfilled. |
| Failed |
The order was not able to be completed for some reason. |
| Rejected |
The order was not done because the driver rejected it. |
| Canceled |
The order was not done because the dispatcher canceled it. |
Viewing order status
The order status can be viewed in the “Plan and Optimize” tab and also the “Live” tab in the tables.
Plan and Optimize
Here you can view the order status in the order table by exposing the column “Status”.
Live tab
When a plan is live, you can see the order status in a few ways:
- In the table, under the "Status" column
- In the map, based on the look of the pin
- A completed order will appear white
- A rejected, failed, or canceled order will appear with stripes over the color
Reporting on order status
In analytics, you can also see analytics reports related to order status. These are the places you can see the order status:
- Dashboard
- Order Status Detail Report
- Planned vs. Actual
- Plan History
Dashboard
See an overview of the order statuses for the time period selected.
Order Status Detail Report
When you click “Details” from the dashboard, or use the left menu and select “Order Status”, you will see a report that will give a breakdown of order statuses for the time period selected based on either driver (employee) or date.
Planned vs. Actual
The planned vs. actual report will show you the planned routes for the time period shown, compared to what actually happened in the field including the order statuses.
Plan History
Plan history shows the snapshot of the live screen for any given date selected, including the order history.