OptimoRoute Real-Time Order Tracking can send text message notifications with updated arrival times and changes to an order. You need text message credits to send these notifications. This article explains how to add credits to your account.
| Who can use this feature | |
| Pro and Custom plans | |
| Users that have administrator privileges | |
| All regions | |
About text message notifications
Real-Time Order Tracking helps keep customers updated on their order status and estimated arrival time.
It supports:
- Customizable templates for text and email notifications.
- A live tracking link with real-time updates.
- Automatic sharing of Proof of Delivery.
- Customer feedback requests for ratings.
To send notifications by SMS, you need text message credits.
Pricing
Text message rates vary by destination country. See the text message pricing list for current rates.
Adding and reviewing credits
To add text message credits:
- Go to Administration→Billing
- Scroll down to the "Text/SMS Credits" section
- Select the number of credits you want to add
- Click "Add credits"
You can also check your remaining credits and turn on automatic recharging when your balance runs low.
| If you’re paying by check, electronic bank or wire transfers, reach out to support in order to add credits to your plan. |
You can also check your remaining credits in "Settings" → "Order Tracking". Go to "Notifications & Live ETA display", where you can also set up customer notifications.