You can configure how ETAs are shown to your customers on their order tracking pages and customer notifications. In this article, we will explain how to customize this information.
| Who can use this feature | |
| Pro plans and higher | |
| Users that have administrator privileges | |
| All regions | |
What is the ETA time range?
The ETA time range is a time window displayed to your customers that tells them when their order should arrive. Your customers will see this time range on their tracking pages and customer notifications.
Default settings
The ETA time range configuration has default settings which are used to calculate how this time range is shown to your customers.
There is 30 minutes added to the time before the scheduled order time and 90 minutes added after. The scheduled time is also rounded down to the nearest 15 minute interval.
For example:
- Scheduled time is 6:09 AM
- It is rounded down to 6:00 AM.
- We add -30 min to the start value of 6:00 AM to 5:30 AM
- We add 90 min to the start value of 6:00 AM get the end value 7:30 AM
- Which gives us the range of 5:30 AM - 7:30 AM that is shown to your customer as the ETA the day prior to service.
So if the…
- Scheduled time is 6:20 AM the time window shown is 5:45 AM - 7:45 AM
- Scheduled time is 6:28 AM the time window shown is 5:45 AM - 7:45 AM
- Scheduled time is 6:42 AM the time window shown is 6:00 AM - 8:00 AM
- Scheduled time is 6:57 AM the time window shown is 6:15 AM - 8:15 AM
Configuring the ETA time range
For the day before service and day of service, we use time ranges to communicate to your customers that their order is on the way. You can configure how wide or narrow that time window is.
To configure the ETA time range display:
- Go to Administration→Settings
- From the left menu, choose “Order Tracking”
- Scroll down to find the section called, "Notifications & Live ETA display"
- Click "ETA time range configuration"
A window will appear where you can make changes to the default settings. You will see a preview at the bottom of the screen so that you can check to make sure your settings are correctly configured. Click "View more examples" to see other examples of your configuration applied to times.
Define ETA time range
This setting allows you to decide how much buffer time before and after the order you want to display.
Time rounding
This setting will determine if you want the time range rounded and how the rounding is calculated.