Reschedule orders

When an order has been marked as failed, rejected, or cancelled, you can reschedule this order to a new time or date. In this article, we will show you how to do this. 

Who can use this feature
	All plans
	All users
	All regions

Rescheduling orders

Rescheduling orders allows you to maintain a history of the order and accurate analytics about a particular route. Rescheduling can be done when the order has a status of failed, rejected, or cancelled. 

To reschedule an order: 

1. Go to the "Plan and Optimize" tab
2. Select the orders you want to reschedule
3. Click "Reschedule orders"
4. Choose the date you want to reschedule the orders on
5. Optionally assign a driver to the orders
6. Click "Reschedule"

Now these orders will be rescheduled to the new date. A copy will remain on the original date, and the new order will have all the characteristics of the original order including notes. Each order will also have a "Scheduling history" where you can see how many times an order has been rescheduled. 

You cannot reschedule orders that have already been rescheduled or those who have a "Completed", "Scheduled", or "Unscheduled" order status.

Viewing the scheduling history

Each order that has been rescheduled will have a "Scheduling history" where you can see all the times an order has been rescheduled and by who. 

To view the scheduling history: 

1. Go to the "Plan and Optimize" tab
2. Open an order that has been rescheduled 
3. Find and click "Scheduling history" on the left menu

Now you will see an overview of the times that order has been rescheduled including: 

• The order ID
• The date it is/was scheduled to be completed
• The order status
• The assigned driver
• Who rescheduled the order
• The date and time the rescheduling of the order was performed

Identifying rescheduled orders

To see which orders have been rescheduled, there are a few ways to do this: 

Order window

Orders that have been rescheduled will have information available in the order window that lets you know they have been rescheduled or are the result of a rescheduling. 

• A message at the top of the order
• The "Scheduling history" section becomes available

Order table

In the order table, there are columns that identify whether an order has been rescheduled and when they were rescheduled to. These columns are: 

• Rescheduled order from (Date)
• Rescheduled order to (Date)