You can add details to locations using the available location fields. This article explains what each field means and how OptimoRoute uses it.
| Who can use this feature | |
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All plans |
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Users that have administrator privileges |
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All regions |
What are locations?
Locations are the places where drivers complete orders, such as customer homes, businesses, or other service addresses.
OptimoRoute stores details about each location, such as its name, address, coordinates, notes, working hours, and routing settings. These fields help OptimoRoute identify the location and plan orders there.
Locations are usually created when you add or import an order with a service address. OptimoRoute can then reuse that location for future orders at the same place.
You can also add or update locations through supported workflows such as the API.
Field definitions
When you open a location, there are a few detail fields that you can define.
| Field | Definition |
| Location ID | An alphanumeric ID used to identify the location. |
| Name | The name of the location. This is required. |
| Address | The street address of the location. |
| Check-in Time | Time needed at the location before service can begin. |
| Latitude | The latitude of the location. If you do not provide it, OptimoRoute generates it from the address. |
| Longitude | The longitude of the location. If you do not provide it, OptimoRoute generates it from the address. |
| Notes | Instructions or other information about the location, such as access details. These notes can appear in the OptimoRoute Driver app. |
| Business Hours | The hours when orders can be serviced at the location. |
Check-in time
“Check-in time” accounts for time spent (in minutes) at the location before service starts. For example, this can include parking, checking in, or completing other steps required before work can begin.
When several consecutive orders are completed at the same location, check-in time is added before the service for all the orders begins.
Check-in time can be scheduled before an order's time window because it happens before the service starts.
Check-in time is not added to the order duration shown on the map or in the order grid. However, it is included on the order tile in the timeline so the total time spent at the location is represented.
Business hours
“Business Hours” set the times when orders can be serviced at a location. These work as time window constraints applied to orders assigned to this location.
By default, locations are available 24/7. You can set custom hours for specific days or mark days when the location is closed.
Set business hours to match when drivers can actually complete orders. If deliveries are allowed outside the location’s public opening hours, include those times to avoid unnecessary scheduling conflicts.