Once your proof of delivery information is collected, you can view and export it from the web application. In this article, we will show you how to do this.
| Who can use this feature | |
| Pro and Custom plans | |
| All users | |
| All regions | |
View completed proof of delivery
There are two ways you can view the "Order details" window with information collected for each order on the current date or any date in the past:
- In the "Live" tab: Double click on the order in the Order grid.
- In the "Analytics" tab: Go to Plan History and double click on the order in the Order grid.
If proof of delivery has been completed on an order, the column "Proof of Delivery" will show icons indicating which items the order includes, like notes, signatures, photos, or barcodes.
Share directly with customers
You can also set up your order tracking notifications to contain proof of delivery once an order is completed. This way your customers can access their proof of delivery items at any time with their tracking link.
To set this up:
- Go to Administration→Settings
- From the left menu, choose “Order Tracking”
- Scroll down to find the section "Proof of delivery"
- Choose to "Show proof of delivery"
- Select the elements you want to share with your customers
- Click “Save”
If you enable this option, alongside their real-time ETAs available through Realtime Order Tracking feature, upon completion, the customer will be able to see the delivery/service information.
Export completed proof of delivery
You can also download completed proof of delivery so that you can share it. You can either send it in a PDF format, or download this information in the route exports.
Download a PDF
To download a PDF proof of delivery:
- Go to the "Live" tab
- Click on the completed order to open the "Order details" window
- Click "Print"
This will download a report with all available proof of delivery information for that order in PDF format.
| Tip: To download partial Proof of Delivery information, click on "Download" to the right of each function. |
Export to Excel
You can export POD information to an Excel format using the route exports:
- Go to the "Plan and Optimize" tab
- Choose a date with completed routes that have POD information
- Click the blue "Share Routes" button under the map
- From the dropdown, choose "Excel export"
- Choose "Custom raw data"
- Choose the columns you want to export
- Click "Export routes".
The available columns for POD export are:
- Exceptions
- note
- signature
- images
Exported formats
- Images and signatures are exported as URLs so that they can be viewed.
- Exceptions are in relation to barcode scanning and will show as TRUE or FALSE.
- Notes will be exported as a text field.