If you’re using realtime order tracking to email notifications to your customers, you can use your company email address as the sender email. This also allows your customers to reply directly to you from the tracking email. In this article, we will show you how to set this up.
| Who can use this feature | |
| Pro and Custom plans | |
| Users that have administrator privileges | |
| All regions | |
Adding your company email
The sender email can be updated to reflect your business email domain. Order tracking emails with your business email will still be sent by OptimoRoute – and therefore won’t show up in your Sent folder. But all replies to the email will come directly to you. This feature does not work for personal email addresses.
To change the email address from the default setting:
- Go to Administration → Settings → Order Tracking
- Go to the "General" section
- Scroll down to "Sender email" and click "Change" to open the "Add Sender Info" window
When the "Add Sender Info" window appears:
- Put the name or company name you want to show in the customers’ inbox in the "Sender name" field.
- Add your company email address and click "Save"
- Then check your inbox for a verification email from OptimoRoute’s email provider.
- Once you get the email, click "Activate this signature" to start sending notifications from this address
Checking the status of email signature
You can check the status of the email signature you activated or resend the verification email in Order Tracking Settings. If you don’t see the verification email, check your spam folder or contact support.
When the verification is complete, you’ll see a green badge next to the email.You can change the email address from which notifications are sent at any time – you will just need to verify the new email address again.