Send tracking emails from your company email address

If you use real-time order tracking to send email notifications, you can use your company email address as the sender. Using a verified company email also lets customers reply directly to your tracking emails. This article explains how to set up a custom sender email address.

Who can use this feature
	Pro and Custom plans
	Users that have administrator privileges
	All regions

What is a custom sender email address? 

A custom sender email address is the email address your customers see in the "From" field when they receive a tracking notification.

Instead of the email appearing to come from OptimoRoute, you can use your company’s email address, such as orders@yourcompany.com. This makes the message more recognizable to customers and lets them reply directly to your business. 

This also ensures customer replies are sent directly to your company email address.

Personal email addresses are not supported.

Adding your company email

You can change the sender email to an address that uses your business email domain.

To change the sender email:

1. Go to "Administration → Settings → Order Tracking".
2. Open the "General" section.
3. Scroll to "Sender email".
4. Select "Change" to open the "Add Sender Info" window.

OptimoRoute still sends the order tracking emails, so they will not appear in your "Sent" folder.

When the "Add Sender Info" window opens:

1. Enter the name you want customers to see in the "Sender name" field.
2. Enter your company email address and select "Save".
3. Check your inbox for a verification email from OptimoRoute's email provider.
4. Open the email and select "Activate this signature".

Only after verification, OptimoRoute will send order tracking emails from that address.

Check the email verification status

You can check the status of your sender email or resend the verification email from Order Tracking settings.

If you do not receive the verification email:

• Check your spam or junk folder.
• Resend the verification email.
• Contact support if you still cannot find it.

When verification is complete, a green badge appears next to the email address.

You can change the sender email at any time. If you use a new email address, you will need to verify it again.