Use the OptimoRoute Driver app to share routes directly with your drivers. Before a driver can connect the app to your OptimoRoute account, you must enable the app for that driver and provide an activation key. This article explains how to enable or disable the Driver app and where to find the activation key.
| Who can use this feature | |
| All plans | |
| Users that have administrator privileges | |
| All regions | |
What is an activation key?
An activation key is a 12-digit code that connects a driver's OptimoRoute Driver app to your OptimoRoute account.
Each driver uses their own unique activation key when setting up the app. After the app is activated, the driver can receive assigned routes and use the Driver app.
A key can become invalid if the app is reinstalled, the device is reset, the driver is deleted or reactivated, or a new activation key is generated. If this happens, generate a new key for the driver.
Creating an activation key
Before a driver can input the key, the driver must download the OptimoRoute Driver app on their phone. The app is available on Google Play for Android and the App Store for Apple.
After installing the app, the driver will need a 12-digit activation key to connect it to your OptimoRoute account.
To create an activation key:
- Go to “Administration → Driver App.”
- Select “Activation & status.”
- Select the driver or drivers you want to activate.
- Optional: Enter the driver's email address to send the key by email.
- Click “Activate.”
Key invalidation
The activation key remains valid while the driver stays logged in to the app.
The key becomes invalid if:
- The app is reinstalled or the device is reset.
- The driver is deleted or reactivated in OptimoRoute.
- A new activation key is created for the driver.
If the key becomes invalid, create a new one for the driver.
Sharing an activation key
Once the key is activated, you will need to share this key with your driver so that they can receive a route. To do this:
- Go to Administration→Driver App in the top menu
- Choose the “Activation & status” option in the sub menu
- Input the email address of the driver
- Select the driver
- Click “Activate” to send the generated key to the driver
Or you can copy and paste the key and send it to them that way.
Mobile app status
In the “Activation & status” table, the “Mobile App Status” column shows the current Driver app status for each driver. Use these statuses to check whether a driver has been activated and whether their activation key has been used.
| Status | Meaning |
|---|---|
| No Mobile App | No activated Driver app is connected to this driver. This status also appears after an activation key is deactivated. It does not mean the driver has not downloaded the app |
| Key Created | An activation key has been created for the driver but has not been used yet |
| Key Sent | An activation key has been created and sent to the driver's email address, but has not been used yet. |
| Mobile App Activated | The Driver app was activated successfully. The driver can now receive routes and use the app. |
| Activated - Needs Update | The Driver app is activated and connected, but the installed version is out of date. The driver should update to the latest version. |
Deactivating the Driver app
Deactivate a driver's app when you want to remove their access or generate a new activation key.
To deactivate the Driver app:
- Go to “Administration → Settings.”
- Select “Driver App” from the menu on the left.
- Select “Activation & status.”
- Select the driver or drivers you want to deactivate.
- Click “Deactivate.”
After deactivation, the driver can no longer access their routes in the Driver app. To restore access, activate the driver again and provide a new activation key.