Proof of delivery (POD) lets drivers record digital confirmation when they complete an order. You set up proof of delivery in the OptimoRoute web app, and drivers complete it in the OptimoRoute Driver app. This article explains how to enable and use proof of delivery.
| Who can use this feature | |
| Available on Pro and Custom plans | |
| Users that have administrator privileges | |
| All regions | |
What is proof of delivery?
Proof of delivery (POD) creates a digital record of what happened when a driver completed or attempted an order. Drivers collect proof in the OptimoRoute Driver app, and the information stays attached to the order for your team to review.
Depending on how you set it up, drivers can collect:
- Photos
- Notes
- Customer signatures
- Barcode scans
You can use proof of delivery to confirm where an order was left, show that a service was completed, document failed orders, and help resolve customer questions or disputes.
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Need more detailed forms? Custom proof of delivery forms let you create step-by-step forms for drivers to complete in the OptimoRoute Driver app. You can include checklists, text fields, photos, signatures, and other inputs to match your delivery or service process. To learn more, contact support. |
Setting up proof of delivery
You can configure your POD settings based on:
- Order type – Delivery, Task, or Pickup
- Order status – Completed, Failed
- Proof type – Photos, signature, or note.
To set up proof of delivery:
- Go to Administration→ Settings→ Proof of Delivery
- For each order type and status, choose which proof types to use
- Select "Enable" for each proof type you want to collect.
- Select "Required" if drivers must provide that proof before completing the order.
| If proof is required, the driver won't be able to complete the order without completing the required details. |
Proof of delivery types
| Type | Definition | Notes |
| Photo | Asks the driver to take a photo or upload one from their photo gallery*. |
Drivers can take up to 20 photos. In the driver app configuration, you can restrict drivers from using photos from their gallery. |
| Signature | Asks the driver to get a signature on their phone. | The customer signs directly on the driver's phone touch screen. |
| Note | Asks the driver to write a note. | The "Notes" field has a character limit of 5000. |
| Barcode | Asks the driver to scan a barcode. | This option does not appear in the proof of delivery screen. It is enabled automatically when a barcode is added to an order. Learn more about barcode scanning here. |
Performing proof of delivery in driver app
After you set up proof of delivery in the web app, drivers are prompted to provide it when they complete, fail, or reject an order.
To provide proof of delivery:
- Open the OptimoRoute Driver app.
- Go "On duty".
- Select "Start service".
- Select "Complete" or "+ Add".
- Complete the required proof of delivery steps.
- Slide to complete the order.
Once proof of delivery is configured in the web app, then drivers will be prompted to provide proof of delivery when they complete, fail, or reject an order. After completion, they will be able to review completed proof details in the "Order Details".
Editing proof of delivery
To edit proof of delivery after it has been submitted:
- Open your to-do list
- Under "Completed", select the order you want to update
- In the proof of delivery section, select "Edit"
- Make your changes
- Slide to complete
Viewing proof details in web app
You can view proof of delivery information by opening an order from either:
- The order grid in "Live"
- Plan history in "Analytics"
Double-click the order to open its details. The order details window shows the proof of delivery information and completion details.
Sharing proof of delivery with customers
You can share collected proof of delivery with customers through the real time order tracking page.
After a delivery or service is complete, you can choose which proof of delivery details customers can see, including:
- Notes
- Signatures
- Photos
API integration
To retrieve order completion details and proof of delivery through the API, use the get_completion_details API call.
The response includes the same completion details available in the Planned vs. Actual report, including driver notes, photos, and signatures. Photos and signatures are returned as PNG files.
Learn more about retrieving proof of delivery through the API.
| Need more advanced forms? Custom POD forms are available in Custom plans. Contact support for more information. |